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Guest Services Specialist

Olema House, formerly know as The Lodge at Point Reyes, features 22 comfortably chic rooms and 2 quaint cottages located across five lush acres, which adjoins the 71,000 acres of the one and only Point Reyes National Seashore Park and is only a short drive from some of the most picturesque beaches in Northern California.


If joining a team of talented and passionate hospitality and culinary professionals is attractive to you - this just might be the place for you!


We are currently interviewing Guest Services Specialist!


As the Guest Services Specialist, you will be responsible for providing high quality guest service as it pertains to checking in/out of hotel guests. You will be the primary point of contact for guest communications including telephone & e-mail, mail/message service; taking hotel reservations; and concierge services in a gracious and professional manner. You will verify guests' registration information and take any further information required, such as identification and length of stay and take cash or process credit cards, provide the room key to the guests and guide them to their rooms and/or summon bell staff for assistance. Upon guest check out, you will ensure that all balances are paid and that the room key is returned.


REQUIRED COMPETENCIES:



  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.

  • Ability to accurately compute and manipulate mathematical calculations.


MINIMUM QUALIFICATIONS:



  • At least 6 months experience in a similar capacity.


Olema House is part of Mosaic Hotel Group's collection of restaurants and hotels, one of the West's leading restaurant companies, operating over 30 unique restaurants and hotels with opportunities for career growth and advancement.


A RUSTIC YET REFINED GETAWAY


ON THE STORIED NORTH COAST


Named for the quaint, historic town of Olema and designed to complement its turn-of-the-century architecture, Olema House (formerly The Lodge at Point Reyes) offers twenty-four stylish, individually appointed rooms. Here, touches of familiar Americana meld with inspired, modern d?cor, nodding to the area?s roots as both adventurer?s paradise and artisan enclave.


Olema House welcomes guests to meander its four acres of private grounds and wind along the backyard?s pathways through our expansive lawns and tranquil gardens beside Olema Creek. Settle into a quiet moment of reflection with a glass of wine in one of the cozy Adirondack chairs.


A brief stroll next door brings you to Due West restaurant, where seasonal menus highlight the freshest local ingredients. Stop by Farm House Market to stock up on provisions prior to your excursions to nearby beaches, trailheads or national parklands.


At Olema House, you?ll find more than an idyllic getaway in the heart of the unspoiled Marin countryside; you?ll also discover a place where great adventure and continued exploration are always within reach.



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